1. Try before you buy
You can try Inkwell before you pay anything, through the free interactive demo on our website at stamp.foundation/products/inkwell. The demo is a faithful, no-purchase replica of how the app looks and works, with pre-written example answers, so you can see how Inkwell works and decide whether it is right for you before you buy. We offer the demo precisely so that you are confident before any payment.
2. Your 14-day right to cancel
Inkwell is digital content supplied by download. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a consumer normally has 14 days to cancel a distance purchase and get a refund. For digital content, a trader can ask the buyer to consent to immediate supply and to acknowledge that the 14-day cancellation right will be lost once the download begins. We have chosen not to ask you to do that. We do not ask you to waive or give up your statutory cancellation right at checkout, so downloading and activating Inkwell does not cost you that right.
This means your statutory 14-day right to cancel under the 2013 Regulations stays in place, and it runs alongside our own 14-day money-back guarantee set out below. The two run in parallel: whichever you rely on, you have 14 days from buying Inkwell to change your mind and ask for a refund.
We are comfortable leaving your cancellation right untouched because you can fully evaluate Inkwell before you buy. The free interactive demo on our website is a faithful, no-purchase replica of how the app looks and works, using pre-written example answers, so you can decide whether Inkwell suits you before any payment.
3. Our 14-day money-back guarantee
We give you 14 days. Even though Inkwell is a digital download you unlock straight away, we don't think you should have to gamble £99. If within 14 days of buying you decide Inkwell isn't for you, email inkwell@stamp.foundation from the address you bought with, and we'll refund you to your original payment method, normally within 14 days of us agreeing it.
This is our own promise to you, and we honour it as written. It sits on top of, and never reduces, your legal rights below. All we ask is that it's a genuine change of mind. We may decline only where someone is clearly abusing it, for example buying and refunding the same licence again and again, which is not what this guarantee is for. We will not refuse you over how you used the app, how much you used it, or whether you tell us a reason.
4. What a refund covers, and what it does not
Inkwell works by running an AI model on your computer. That model produces probabilistic output: it predicts a likely answer rather than retrieving one fixed correct result, so it can sometimes be inaccurate, incomplete, or state something confidently that turns out to be wrong. This is a normal characteristic of AI assistants of this kind, and we describe it plainly in our Terms of Use. The free demo on our website lets you see how the assistant answers before you buy.
For that reason, being unhappy with a particular answer, or with how capable the model is in general, is not by itself a fault in the software and is not on its own a ground for a refund. The product you are buying is an assistant whose output you check, not a guarantee that every answer will be correct or will match what you hoped for.
Your statutory rights are different, and they are preserved in full. Nothing on this page, and nothing in our Terms of Use, takes away or limits the rights you have as a consumer under the Consumer Rights Act 2015. Those rights cannot be excluded, and any attempt to exclude them would have no effect. Inkwell, as digital content, must be of satisfactory quality, fit for purpose and as described. If it is not, the Act entitles you to a remedy: in most cases a repair or replacement, and where that is impossible or does not put things right within a reasonable time, a price reduction or a refund. So:
- If Inkwell will not install, will not activate, or does not work as we describe, contact us. We will help you get it running, and if we cannot, we will refund you.
- If Inkwell is not as we described it on this website (for example a file type we said it reads, that it does not), you are entitled to a remedy under the Act.
- If you were charged in error, or charged twice, we will refund the incorrect charge.
- If the app is faulty in a way we cannot put right within a reasonable time, you are entitled to a price reduction or a refund.
If you think Inkwell has a genuine fault, tell us what is happening (see "How to cancel or ask for a refund" below). We would much rather fix a real problem than leave you stuck with software that does not do what we promised.
5. How to cancel or ask for a refund
Cancelling is deliberately simple, and the same route works wherever in the world you live. You have 14 days from buying Inkwell to change your mind. You do not have to give a reason, and there is no form to fill in. Just do either of these:
- Email inkwell@stamp.foundation from the email address you bought with, telling us you want to cancel; or
- Reply to your purchase receipt, the email that carried your licence key, with the word "cancel" or a short note.
That is all it takes. A plain statement that you want to cancel is enough; you need not explain yourself or quote any regulation. We aim to reply within a few working days. Where a refund is due, we make it to your original payment method, normally within 14 days of us agreeing it, through our payment processor Stripe. If you are reporting a fault rather than changing your mind, a short note about what is happening helps us put it right faster.
6. Outside the 14 days
Our money-back guarantee above runs for 14 days, and your legal rights if the software is faulty have no time limit of that kind. If something else has gone wrong and you are past 14 days, get in touch anyway and tell us honestly. We would rather you were happy than hold onto a sale you regret, so we will always try to help. This good-will is in addition to, not instead of, your legal rights and our guarantee.
7. Updates and your purchase
Free updates within version 1 are part of what you bought, at no extra cost. A future paid major version is optional; choosing not to buy it does not entitle you to a refund of your version 1 purchase, which keeps working.
8. The licence server
Inkwell's AI features run on your computer and work offline. We use a small online service only to validate, move and recover licences. A short outage of that service is not a fault in the app you have already activated and does not, on its own, entitle you to a refund.
9. Contact
Stamp Social Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email inkwell@stamp.foundation. If we cannot resolve a complaint, you can also seek help from Citizens Advice or use an approved alternative dispute resolution provider.