1. Try before you buy
You can try Inkwell before you pay anything, through the free interactive demo on our website at stamp.foundation/products/inkwell. The demo is a faithful, no-purchase replica of the app, so you can see how Inkwell works and decide whether it is right for you before you buy. We offer the demo precisely so that you are confident before any payment.
2. The cooling-off position for a digital download
Inkwell is digital content supplied by download. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as updated by the Digital Markets, Competition and Consumers Act 2024, a consumer normally has 14 days to cancel a distance purchase and get a refund. For digital content there is an important exception: that right is lost once supply has begun, where you have given your express consent to that and acknowledged that you will lose the right.
When you buy Inkwell, the checkout asks you to confirm two things before you download or unlock the app: that you consent to immediate supply of the digital content, and that you understand you give up your 14-day right to cancel once that supply has begun. You give that consent by ticking the express-consent and rights-acknowledgement box at checkout, which we record at the point of sale before supply begins. This means that, once you have downloaded or unlocked the paid app, the 14-day "change your mind" cancellation right no longer applies.
We take this position because you can fully evaluate Inkwell before you buy. The free interactive demo on our website is a faithful, no-purchase replica of the app, so you can decide whether Inkwell suits you before any payment, rather than relying on a cancellation window afterwards.
3. What a refund covers, and what it does not
Inkwell works by running an AI model on your computer. That model produces probabilistic output: it predicts a likely answer rather than retrieving one fixed correct result, so it can sometimes be inaccurate, incomplete, or state something confidently that turns out to be wrong. This is a normal characteristic of AI assistants of this kind, and we describe it plainly in our Terms of Use. The free demo on our website lets you see how the assistant answers before you buy.
For that reason, being unhappy with a particular answer, or with how capable the model is in general, is not by itself a fault in the software and is not on its own a ground for a refund. The product you are buying is an assistant whose output you check, not a guarantee that every answer will be correct or will match what you hoped for.
Your statutory rights are different, and they are preserved in full. Nothing on this page, and nothing in our Terms of Use, takes away or limits the rights you have as a consumer under the Consumer Rights Act 2015. Those rights cannot be excluded, and any attempt to exclude them would have no effect. Inkwell, as digital content, must be of satisfactory quality, fit for purpose and as described. If it is not, the Act entitles you to a remedy: in most cases a repair or replacement, and where that is impossible or does not put things right within a reasonable time, a price reduction or a refund. So:
- If Inkwell will not install, will not activate, or does not work as we describe, contact us. We will help you get it running, and if we cannot, we will refund you.
- If Inkwell is not as we described it on this website (for example a file type we said it reads, that it does not), you are entitled to a remedy under the Act.
- If you were charged in error, or charged twice, we will refund the incorrect charge.
- If the app is faulty in a way we cannot put right within a reasonable time, you are entitled to a price reduction or a refund.
If you think Inkwell has a genuine fault, tell us what is happening (see "How to ask for a refund" below). We would much rather fix a real problem than leave you stuck with software that does not do what we promised.
4. How to ask for a refund
Email inkwell@stamp.foundation with the email address you used to buy, and a short note about the problem. We aim to reply within a few working days. Where a refund is due, we make it to your original payment method, normally within 14 days of agreeing it, through our payment processor Stripe.
5. Goodwill refunds
Even where we are not strictly required to refund you, we would rather you were happy than hold onto a sale you regret. If you have bought Inkwell, barely used it, and it simply is not for you, get in touch and tell us honestly. We will consider a goodwill refund case by case. This is at our discretion and is in addition to, not instead of, your legal rights.
6. Updates and your purchase
Free updates within version 1 are part of what you bought, at no extra cost. A future paid major version is optional; choosing not to buy it does not entitle you to a refund of your version 1 purchase, which keeps working.
7. The licence server
Inkwell's AI features run on your computer and work offline. We use a small online service only to validate, move and recover licences. A short outage of that service is not a fault in the app you have already activated and does not, on its own, entitle you to a refund.
8. Contact
Stamp Social Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Email inkwell@stamp.foundation. If we cannot resolve a complaint, you can also seek help from Citizens Advice or use an approved alternative dispute resolution provider.